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Rooted in connection. Ready for what's next.

Community Connectors is a SparkPoint initiative built from what we learned after Hurricane Helene: every community has trusted people who help neighbors find information, resources, care, and calm when it matters most.

Community members gathered around tables for a facilitated Community Connectors conversation.
125+ stories heardHelene listening work
50+ invited leadersFirst gathering
Countywide focusConnection Points

Community Connectors Video

Watch the Community Connectors story

See how Community Connectors grew from what SparkPoint heard after Hurricane Helene: trusted neighbors helping people find information, resources, care, and calm when it matters most.

This short introduction shares the heart behind Community Connectors: a growing network shaped by local listening, trusted relationships, and the people who already help their neighbors find the next right connection.

Born from what we heard after Helene

After Hurricane Helene, SparkPoint listened to stories from residents, volunteers, faith leaders, educators, nonprofit staff, first responders, business owners, and community leaders across Transylvania County. Again and again, people named the same kind of person: someone trusted. Someone who knew who to call, where to go, what was changing, and how to help neighbors take the next step.

Community Connectors grew from that pattern.

A Community Connectors attendee speaking with neighbors in a listening circle.
SparkPoint Field NotesTransylvania CountyCommunity Connectors

From the Community Connectors release

When neighbors become leaders

The first Community Connectors gathering began with a simple premise: before planning a new structure, listen to the trusted people who already know their communities best.

May 26 gatheringSparkPoint, FWRD, Red Cross
Community Connectors participants seated around tables during a facilitated listening session.
Participants met in listening circles to name what helped after Helene and where community connections could grow stronger.

When Hurricane Helene impacted Western North Carolina, something remarkable happened across Transylvania County: people stepped up. Neighbors checked on neighbors. Churches opened their doors. Businesses shared resources. Community members organized supplies, distributed information, and helped connect people to what they needed.

Over the past year, SparkPoint heard many of those stories through the Helene: One Year of Healing initiative. Through that process, our team connected with more than 125 individuals from every corner of the county, listening to residents, volunteers, business owners, educators, faith leaders, nonprofit staff, first responders, and community leaders.

As we listened, a pattern emerged. Again and again, people spoke about individuals they trusted: people who shared information, connected resources, answered questions, calmed fears, and helped neighbors navigate uncertainty. Long before any formal response system could reach every corner of the county, these trusted community members were already serving as informal connectors.

A Community Connectors participant listening during a small-group conversation.
The initiative centers people who are already trusted sources of care, information, and calm.

That realization became the foundation for the Community Connectors initiative. On May 26, SparkPoint, in partnership with the American Red Cross and FWRD Transylvania County, hosted the first Community Connectors gathering. More than 50 invited individuals representing different communities, organizations, geographic areas, and networks throughout the county showed up with purpose and heart.

The purpose of the gathering was not to launch a finished program or present a predetermined plan; it was to listen. Through facilitated listening circles and small-group conversations, participants shared what helped during and after the storm, where challenges existed, and how trusted people, relationships, and local networks became some of the community's most valuable resources.

Community-led work takes time. It requires listening before planning, relationship-building before structure, and trust before action.

Community-led work takes time. It requires listening before planning, relationship-building before structure, and trust before action. While many programs begin with a solution, Community Connectors begins with a conversation.

Over the coming months, SparkPoint and partners will review the themes that emerged from the listening circles and work alongside participants to identify natural next steps. The long-term vision is to support local Community Connectors, establish Connection Points throughout the county, and strengthen communication and relationships across communities.

Rather than building a new system from scratch, the initiative seeks to strengthen and connect the trusted people and relationships that already exist throughout Transylvania County.

What is a Community Connector?

A Community Connector may:

01

Share timely information

Pass along updates in ways neighbors can understand, trust, and act on.

02

Help neighbors find resources

Point people toward local support, services, and practical next steps.

03

Connect people to trusted organizations

Bridge everyday questions to the groups already serving Transylvania County.

04

Listen for emerging needs

Notice what is changing and help SparkPoint and partners hear what communities are carrying.

05

Support preparedness and resilience

Help families and neighborhoods get ready before the next hard moment arrives.

06

Strengthen relationships

Build connection before, during, and after crisis so people are not starting from scratch.

You do not need a formal title to be a Community Connector. Many people are already doing this work in quiet, trusted ways.

Strengthening the connections that already exist

This initiative is not about replacing the relationships that helped our county through hard moments. It is about supporting them. SparkPoint and partners are working alongside local leaders to strengthen communication, build preparedness, identify Connection Points, and make it easier for neighbors to find the support they need.

The future of this work will be shaped by the people, relationships, and leadership already present throughout Transylvania County.

Built through partnership

SparkPoint is developing Community Connectors in partnership with FWRD Transylvania County, the American Red Cross, and local community partners.

SparkPointFWRD Transylvania CountyAmerican Red Cross

Are you or someone you know a Community Connector?

Every community has people others turn to. The neighbor who checks in. The pastor who knows who needs help. The volunteer who shares updates. The business owner who opens their doors. The resident who knows how to get information where it needs to go.

If that sounds like you, or someone you know, we'd love to connect.

Rooted in connection. Ready for what's next.

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